q88Privacy Policy

This page describes what we collect when you use q88 and how we keep that data protected. We at q88 take your privacy seriously and are committed to transparent data handling. When you register an account, deposit funds, place wagers, or interact with our support team, we collect information necessary to operate our platform securely and comply with anti-money-laundering regulations.

Our privacy practices are designed to balance your right to privacy with our operational and legal obligations. We do not sell your personal data to third parties for marketing purposes. We do share certain information with payment processors, identity verification providers, and regulatory authorities only when required by law or necessary to process your transactions.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team during business hours. We respond to data requests within the timeframe required by applicable law.

What Data We Collect on q88

We collect information in several categories. First, we collect account registration data: your full name, date of birth, email address, phone number, and residential address. This information is required to create your q88 account and verify your identity before your first withdrawal.

Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full bank account number or card details—payment processors handle that encryption. We retain transaction records for seven years to comply with financial reporting obligations.

Third, we collect gameplay and betting data. Every wager you place on q88—whether on Liga 1 matches, Piala AFF tournaments, live-dealer tables, or slot games—is logged with the bet amount, odds, outcome, and settlement time. This data helps us detect fraud, resolve disputes, and understand platform usage patterns.

Identity verification: We collect government ID images, proof-of-address documents, and selfies during account verification. These are stored securely and deleted after verification is complete, unless we are required to retain them for regulatory purposes.

Technical Data and Cookies on q88

We collect technical information automatically when you access q88. This includes your IP address, browser type, device type, operating system, and pages visited. We use cookies and similar tracking technologies to remember your login session, store your language preference, and analyse how you navigate our platform. Our q88 cookies do not track you across other websites—they are session-specific and expire when you log out.

We also collect information about your interactions with our support team. When you contact us via live chat or email, we log the conversation, your account status at the time, and the resolution. This helps us improve our support quality and resolve future issues faster.

How We Use Your Data on q88

We use your data for several purposes. First, we use it to operate q88—to process your deposits and withdrawals, settle your wagers, and manage your account. Second, we use it for compliance and fraud prevention. We verify your identity, monitor for suspicious activity, and report to financial authorities as required by law. Third, we use it to improve our platform—we analyse gameplay patterns to identify bugs, optimise our user interface, and enhance game performance.

We do not use your data for marketing without your explicit consent. We do not send promotional emails unless you opt in. We do not sell your email address or phone number to third parties. If you receive unsolicited marketing from q88, it is likely because you previously opted in; you can unsubscribe by clicking the link in any email or contacting our support team.

Your data may be processed outside your jurisdiction

Our servers and data processors may be located outside Indonesia. By using q88, you consent to your data being transferred to and processed in other countries, subject to standard security practices.

Third-Party Processors and Data Sharing on q88

We share your data with third parties only when necessary. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks) receive your transaction details to process deposits and withdrawals. Our identity verification provider receives your ID and address documents to confirm your identity. Our hosting provider stores our servers and databases. Each of these processors is contractually obligated to protect your data and use it only for the purpose we specify.

We may disclose your data to regulatory authorities, law enforcement, or courts if required by law or legal process. We do not voluntarily share your data with government agencies; we respond only to valid legal requests. If we receive a request for your data, we notify you unless legally prohibited from doing so.

Your Rights Regarding Your Data on q88

You have the right to access your personal data on q88. You can view your account information, transaction history, and betting records by logging into your account. You have the right to request correction of inaccurate data—if your name or address is wrong, contact our support team and we will update it. You have the right to request deletion of your data, subject to legal retention requirements. For example, we must retain transaction records for seven years for financial compliance, but we can delete other personal information upon request.

You have the right to data portability—we can provide your data in a structured, machine-readable format. You have the right to object to certain processing, such as marketing emails. To exercise any of these rights, contact our support team with your account details and specify your request. We respond within 30 days or the timeframe required by applicable law.

Data Security and Retention on q88

We protect your data using industry-standard encryption, firewalls, and access controls. Our q88 servers are monitored 24/7 for unauthorised access. We conduct regular security audits and penetration testing. However, no security system is perfect—if you believe your q88 account has been compromised, change your password immediately and contact our support team.

We retain your data for as long as necessary to provide our services and comply with legal obligations. Account registration data is retained for the life of your account plus three years after closure. Transaction records are retained for seven years. Gameplay logs are retained for two years. Identity verification documents are deleted after verification unless we are required to retain them. If you have questions about data retention, contact our support team.

We collect account, payment, gameplay, and technical data when you use q88.
We use your data to operate our platform, prevent fraud, and improve our services.
We share data with payment processors and identity verifiers only as necessary.
You have rights to access, correct, delete, and port your data on q88.
We protect your data with encryption and regular security audits.
Contact our support team to exercise your privacy rights or report a data concern.

This privacy policy applies to all users of q88 regardless of location. If you access q88 from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere, these practices apply to you. If your jurisdiction has specific data protection laws (such as GDPR for European users), those laws may provide additional rights beyond this policy. For further details, review our full terms and conditions or contact our support team.